About Us

Console Doctor is a family run business that has been in operation for three years. We are backed up by over twenty years of experience in both the retail and gaming industries. From humble beginnings repairing consoles in the back room of a retail shop, the business has grown year on year into its own fully fledged company.

The growth and success of our business can be directly linked to the five targets we have built our company around:

• Friendly and helpful customer service.
• The highest quality of repair using the best components we can find.
• Keeping the customer ‘in the loop’.
• Transparent and competitive pricing (no hidden charges).
• Quick turnaround and speedy delivery.

As gamers ourselves, we understand the importance of your console. We take great pride in producing the highest quality console repairs service on the market.

Here at Console Doctor we believe in nurturing young talent, with this in mind we started an apprentice scheme within our business. These trainee engineers work closely with our highly educated staff. Our achievements with our apprentice scheme has recently been featured in the Northern Echo.

Our History

Directors:

Alan Maughan / Georgina Maughan / Michael Maughan

Console Doctor is a family owned and operated business started in 2007 after over 20 years of experience in the computer games retail market. We decided to launch a website dedicated to repairing games consoles after seeing a gap in the market while operating from our retail outlet.

We called it Console Doctor Ltd, and have grown from the back room of our retail store to offices in the Quayside Business Development Centre in Newcastle, with over 15 staff in under 2 years. We have 20+ years of repairs experience and dealing with customers face to face, because of this we know what level of service is required.

Our mission is to give the highest level of quality and service to our customers. As we have learned, a happy customer will tell others and we feel this is the secret to our success.
We have recently launched a new website we are very proud of. We have listened to our customers and produced a website that we are sure will provide a new level of confidence and customer satisfaction, that will keep us up to date with the fast moving games console repair market.

We have big plans for the future and are growing at a rapid rate, but we can assure all our customers that our first thought is of quality service at all times, as we hope to build on a loyal customers foundation for years to come.