Terms and Conditions


(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

(2) Console Doctor repair agreement

(a) The price stated on the Console Doctor website is Inc VAT.
      From 01/12/2011 - if your console is beyond economical repair, we will charge £15.00 to cover postage costs or offer a trade in deal for a Brand New console. Please see (m)

(b) The amount of time taken to repair specified faults is only an estimate. This time is not guaranteed, and is dependant on the availability of parts, and/or current workload.

(c) Consoles booked as trade ins for new consoles are recycled as soon as they arrive at our premises, once we have assessed they are in acceptable condition. By confirming the order, you are giving permission for us to use your console in this way.

(d) All of our repair work is guaranteed for 90 days, starting upon receipt of the console after payment, providing the Console Doctor warranty seal is not tampered with or removed (also see f). This warranty is not transferable or extendable.

(e) Console Doctor reserves the right to withhold your console until payment is received. If we have not received payment 6 weeks from the date of repair/inspection, we are authorised to dispose of your console or use it as we see fit. This includes consoles which have been deemed beyond repair by our engineers.

(f) Warranty repairs only cover parts that have been replaced or repaired. This means we will not repair faults under warranty that have been caused by physical damage or negligence on the part of the user. Console Doctor reserves the right to determine the cause of the fault.

(g)  Console Doctor will place a warranty sticker and a unique barcode on every console for warranty and internal tracking procedures.

(h) If Console Doctor determines a console does not fall under a warranty repair we reserve the right to charge the customer for labour and return postage.

(i) Consoles lost in post during delivery -  Console Doctor use two companies for collection and return delivery depending on the console type. (Please see q)

(j) Although unlikely data loss may occur during the repair process, it is therfore advisable that you back-up any files before sending the console.Console Doctor is not held responsible for data loss that may occur.

(k) Please remove any memory cards and games if possible before sending the console, unless you feel that they contribute to the fault, or have been requested to include them. Cables such as power and audio visual leads should not be included, unless you feel they contribute to the fault, as we cannot guarantee that they will be returned.

(l) Changes of address for postage must be submitted at the time of payment.

(m) This £15.00 charge also applies if a console is sent into us as a free estimate, and the customer wants to have the console returned without a repair being completed.

(n) Console Doctor is not responsible for accessories/peripherals sent to us, we ask that you do not send anything but the console to us.




Royal Mail Freepost   [The customer must keep proof of posting to make a claim]



Console Doctor will replace any lost consoles with either a brand new or 2nd hand console of the same type & condition lost. For any lost consoles the customer must make Console Doctor aware within 10 days of dispatch or we cannot make a claim to the courier on your behalf, therefore any offer of replacement would be refused.

Console Doctor informs every customer via text and email of dispatch of their console, a typical delivery time is within 48hrs from dispatch. The customer has 8 days from expected delivery date to inform Console Doctor to make a successful claim.

(o) For purposes of delivering the console to you, we are required to pass on your email address and telephone number to the courier company.

(p) If Console Doctor determines a console does not fall under a warranty repair we reserve the right to charge the customer for labour and return postage.

(q) You must retain your collect+ receipt (which is provided from the Collect+ store). This is proof of postage and is needed to place a claim. Without the receipt we will not be able to supply a replacment.

(p) If you have not received your console, or your console was damaged during transit, you will need to inform us within 10 days from the date of postage so that we can make a claim on your behalf. Failing to do so may result in us being unable to supply a replacement. 

(3) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

(4) Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or otherwise sub-license material on the website;

(c) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose

(d) edit or otherwise modify any material on the website; or

(e) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)

(5) Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(6) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

(7) Bulletin board / chat room / comments

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express written consent.

You must not use our website to copy, publish or send mass mailings or spam.

You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime[; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

We reserve the right to edit or remove any material posted upon our website.

We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.

(8) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(9) Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(9) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

Our VAT number is 499-6482-68

(10) Our contact details

The full name of our company is Console Doctor. Our address is

Console Doctor
Newcastle Enterprise Centres, Quayside i4, Ouseburn Building
Albion Row, East Quayside
Newcastle upon Tyne

You can contact us by email to contact@consoledoctor.co.uk

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