The easiest way to get your console to us is to take your parcel to a local Collect+ point. Collect+ is available at over 4,000 local stores across the UK and most are open 7 days a week from early morning until late at night.

Collect+ provide a convenient and secure delivery process with a fully traceable service. All parcels will have their own tracking number that allows you to track your parcel all the way to us.
How to get your console to us

Our admin staff will generate you a unique Collect+ label and email it to you within 24hrs of placing an order, we will also print out the label and post to you within 48hrs of placing an order.

If you dont recieve a free post label either by email or post within 48hrs please contact us below and we will be happy to help.

collectplus@consoledoctor.co.uk

Any problems ring: 0191 - 276 3048

Next, print the label and attach it to your securely packaged console.

Finally, take the parcel to a Collect+ vendor and ensure you get a receipt which will have your tracking number on.
How to find your local vendor

There are over 4,000 Collect+ Stores nationwide to locate your local collection point, visit the Collect+ website, enter your postcode and click search.

Your local stores will then be displayed on a map to help find your nearest collection point. Each store will have their full address and opening times displayed on the right-hand side.

How to track your console

Obtain the Collect+ tracking reference from your customer receipt and log on to the Collect+ website at collectplus.co.uk.

Enter the Collect+ tracking reference from your receipt, the website will return the tracking information for your parcel. The status of the parcel is shown on the left; these indicate each time the parcel has been scanned on its journey. To the right of the status is the time and date that the parcel was scanned

Below is an explanation of the Status updates. This is a typical parcel journey but you may see additional or fewer scans when tracing some parcels.

Customer drops parcel into a Collect+ store:

A: Delivery Booked: Time & date that the customer’s parcel was scanned into store by the Collect+ agent.
B: Labelled as: XXXX: This is the recognition of the parcel UPI which will be used within the HDNL system to track the parcel. The UPI is shown on your receipt.

Parcel Collected by a HDN Driver from the Collect+ Store:

C: Parcel Collected by Courier: The Collect+ agent has scanned the parcel out of the store as it was collected by the driver.
D: Parcel Collected by ‘depot name’ van: The driver has now scanned the parcel into their van. Your parcel has left the Collect+ store.

The parcel is at the collection depot:

E: Received into ‘depot name’ depot: The parcel has been scanned out of the driver’s van into the depot.
F: Despatched from ‘depot name’ depot: The depot scanned the parcel out of the depot to travel to the sort centre.

Sorted at ‘sorting centre name’:

G: The parcel is sorted at this centre and sent on to the depot that will deliver the parcel back to us.

The parcel is at the delivery depot:

H: Received into ‘depot name’: The parcel has been delivered & scanned into the depot
I: Into Container at ’depot name’: The parcel is scanned into a container ready for return to us.
J: Despatched from ‘depot name’: The depot has scanned the parcel ready to go on to the Driver’s van.
K: Loaded Onto Vehicle ‘depot name Van: The parcel has been scanned by the driver into their van.

The parcel has been delivered to us:

L: Delivered to Customer: The parcel has been delivered to CONSOLEDOCTOR.

Please see the video below for more information on the Collect + service.