Our methodology...
Our prices include VAT, free collection, return delivery, evaluation, parts & labour so you can be safe in the knowledge that there are no hidden charges, the price you see is the price you will pay!
At every stage of the repair process, you will be kept up to date with automated SMS messages and emails.
The Console Doctor Repair Process
Select the console you wish to be repaired from the left hand menu or from the links on the home page.
Once you have selected your console find the repair that matches the fault with your machine. To get more information on each fault, click the 'more info' link. If you cannot find a fault that matches yours, do not panic! We will still be able to fix your console. Please select 'Free estimate' which will appear at the bottom of every repair page.
If you have had a repair with Console Doctor before, you can still use the details you provided originally to book a new repair. Use the form to login. Alternatively, if you are new to Console Doctor, click the link on the right hand side to register your personal details.
Now that you have placed your order online, one of our admin team will be sending you a
Collect+ postage label via email,
Once you have recieved this please print it off and place on the outside of your box you are sending the console to us in.
You are now ready to take to any of 4500
Collect+ points around the country. To find your local point go to
www.collectplus.co.uk
If for any reason you can not print off the label we send please let us know asap and we can re-send or post this out within 24hrs
0191 - 276 3048
collectplus@consoledoctor.co.uk
When we receive your console and update your account your console is then added to the queue of machines to be repaired (remember we repair consoles on a first come first serve basis so at busy times such as Christmas please be patient), you will receive an automated email and an sms message.
One of our highly skilled technicians will examine your console to determine the full extent of any damage and carry out any necessary repairs. If the console was sent to us for a free estimate, we find additional faults or the price changes for any reason the engineer will contact you prior to commencing repairs to seek your approval.
You simply click the pay button in your account and can pay using all common credit/debit cards via SagePay, we can also take payment over the phone. Unfortunately we can no longer accept paper cheques.
We return your console to you by a tracked and insured next day service. All consoles are sent via YODEL.