Sometimes you might want some additional information about The Console Doctor or the services we provide. In this section we have answered some of the frequently asked questions and by clicking the question it will reveal the answer. If you have a question that isn’t covered here please feel free to ask us anything by submitting a question in the form below.

Questions about Billing:

1. How do I pay for my repair?

   We take payment using a system called Sagepay. After your console has been repaired, you will be emailed an invoice. Then you simply log into your account and select the 'pay now' option. If you have problems using this method, please contact Console Doctor by phone where we can take payment over the phone via credit/debit card.

2. When do I pay for my repair?

   You will only ever be charged for a repair once it is complete! This means the console must be in full working condition and tested, we will send you an invoice via email and you can pay by online using a credit or debit card.

3. Do you accept cheques or postal orders?

   Unfortunately we only accept credit or debit cards.

Questions about Delivery:

1. How do I post my console to you?

   For handheld consoles, we send out a Freepost label in your confirmation email. Simply print this out and attach it to your parcel and post it at a Post Office. Please remember to retain proof of postage.

   For PS3, Wii and Xbox consoles, we use Collect+ service - www.collect+.co.uk
   Please contact us to receive your collect+ free post label - 0191-276 3048 / contact@consoledoctor.co.uk

2. Are there any charges for return delivery?

   If you are based in mainland UK, the cost of postage is included in the repair price quoted on our website. For all other customers, an extra charge is added to the cost. Full details of these charges can be found here.

3. How should I package my console?

   For small consoles such as the DS Lite and PSP, simply a layer of bumble wrap and a Jiffy bag will be sufficient to protect your item. For larger consoles such as the Playstation 3 please us the original packaging (i.e. the box your console was in when you purchased it), as we this is the best way to ensure your console has sufficient protection in transit.

   Please ensure that your console does not have any accessories/peripherals with it.

   PLEASE DO NOT SEND ANY CABLES/CONTROLLERS WITH YOUR CONSOLE. 

    

   We have videos for packaging: please click here for more details.

4. I forgot to bundle my packaging slip when I mailed my console! What should I do?

   Please contact us as soon as you can! We have a copy of the details you registered in our database so there is no need to panic! Once we recieve a console of your description without a printed delivery slip, we will be able to pair your details with it.

Questions about Contact:

1. What is your postal Address?

   Console Doctor
   Quayside Business Development Centre
   Ouseburn building
   Albion Row
   East Quayside
   Newcastle upon Tyne
   NE6 1LL

2. Do you have a landline number I can contact you on

   Yes, Please call 0191 276 3048. Our opening hours are Monday-Friday 10am-6pm.

3. Is it possible to check the status of my repair?

   If you would like to check the status of your repair please log into your account and your repair status and date will be displayed

4. Where abouts are you based in the UK?

   We are based in the North East of England on the Newcastle Quayside.

5. How quickly can I expect a reply to an email message?

   We check for new customers emails several times a day, expect an email reply within 24 hours.

6. How long do I have to wait before my console is returned to me in working condition?

   The time in which you see a complete turn around will vary depending on the type of delivery service, our average turn around is currently 5-7 days

Questions about Service:

1. The same part of my console has become faulty again after repair but is still under the guarantee period, how do I resolve this?

   In the unlikely event that your console becomes faulty again during your guarantee period please log into your account and select the repair. There will be a button available to request a warranty repair, then just follow all of the on-screen instructions.

2. What do I recieve as proof of my gaurantee and payment?

   We send you an automated email with your reciept, we try to cut down on the amount of paper we use as if you want you can print off the email as proof.  Also we have all the details of your repair stored on our secure database.

3. What if my console has more than one fault?

   We have created a fault wizzard at the bottom of every console repair list and this will give you a tailored quote before sending to us.

4. I have my own parts can I get the repair performed for a discounted price?

   If you have your own parts you are more than welcome to send them in with your console if you wish them to be used in the repair but this will not effect the price of the repair you will still have to pay the full price.

5. What if my console cant be repaired?

   90% of all faults can be repaired - however in the unlikely event we can’t fix your console, you will be offered a trade in price against a brand new machine of similar make and model. If for whatever reason we can’t fix your console and you do not wish to trade it in, Console Doctor will charge £15 to cover the cost of postage.

   Commencement date 01/12/2011.